Frequently Asked Questions
You can book your stay by logging into your account and navigating to the “My Bookings” section, or simply proceed as a guest—select your desired dates and complete the booking online.
An account is optional. If you prefer, you can book as a guest. However, creating an account allows you to manage your booking, view booking history, and receive tailored communications.
Use the “Forgot Password?” link on the login page to reset your password via your registered email.
You’ll need to provide property details such as location, photos, amenities, rates, and availability. Once approved, your listing will be live for guests to book.
Yes, a minimum advance of 50% of the total booking amount is required to confirm your reservation
Our cancellation policy is designed to be quick and easy. Please refer to the full terms on our Terms & Conditions page for detailed guidelines
Check-in typically begins at 1:00 PM, and check-out is by 10:00 AM—these may vary by property, so please check your booking confirmation for specifics.
Amenities may include air-conditioned rooms, swimming pools, in-house restaurants, bonfire areas, pets allowed, music systems, and more—varying by property
Many of our properties are pet-friendly, but policies vary. Please check the specific listing or contact us to confirm.
Absolutely! Guests can often enjoy bonfires, themed evenings, cultural tours, or even live performances—depending on the property.
You can reach out to our support team via the Contact page, or sign in to your account and use the support/chat feature.
All important policies—including booking rules, cancellation guidelines, and property regulations—are available on the Terms & Conditions page
Refunds, if applicable, will immediately be processed, however it may take up to 2 working days to refund this amount.
Pick-up and drop-off services are available for certain properties and may be subject to additional charges. Availability, routes, and pricing vary by location—please check the individual property listing or contact the host directly before booking.